Information we collect
We may collect personal and credit-related information such as:
- Contact details (name, address, phone, email)
- Date of birth and identification documents
- Financial details (income, expenses, assets, liabilities)
- Credit history from credit reporting bodies
- Details of loan applications, products and services you use
How we collect information
We collect information directly from you when you:
- Complete forms or applications
- Provide documents for loan assessment
- Communicate with us by phone, email or in person
We may also collect information from:
- Credit reporting bodies
- Lenders, aggregators and other financial institutions
- Publicly available sources
How we use your information
We use your information to:
- Assess your application for credit or finance
- Provide mortgage broking and related services
- Submit loan applications to lenders on your behalf
- Meet our legal and regulatory obligations
- Communicate with you about products, services and updates
Disclosure of information
We may disclose your information to:
- Lenders, aggregators and credit reporting bodies
- Our service providers (IT, compliance, auditors)
- Government agencies and regulators where required by law
- Other parties with your consent
We do not sell your personal information.
Credit reporting
As part of our services, we may collect and disclose credit information to credit
reporting bodies. This may include:
- Credit applications and repayment history
- Default information and serious credit infringements
- Credit scores and assessments
You can request a copy of your credit report directly from the credit reporting body.
Overseas disclosure
In some cases, your information may be disclosed to service providers or lenders located overseas. Where this occurs, we will take reasonable steps to ensure your information is protected in line with the APPs.
Data security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Access and correction
You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate, incomplete or out of date. Please contact us using the details below.
Complaints
If you believe we have breached your privacy, you can lodge a complaint with us. We will investigate and respond within a reasonable timeframe. If you are not satisfied, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC).
Notifiable data breaches
If a data breach occurs that is likely to cause serious harm, we will notify you and the OAIC in accordance with the Notifiable Data Breaches scheme.
Changes to this policy
We may update this policy from time to time. The latest version will always be available on our website. This Privacy Policy was last updated on 26 November 2025.
Contact us
For privacy enquiries, access requests or complaints, please contact Flying Cockatoo Financial of Level 16, 1 Martin Place, Sydney NSW 2000.
